Straight answers about Exambank

Basic and Pro, practice tests, scores, billing and support.

Getting started

What Exambank includes, what Basic covers, and how the Pro trial works.

What is Exambank?

Exambank is a GRE prep platform: Quant and Verbal practice questions, Mini and Full practice tests, and an optional Pro plan that adds personal study guidance. Guidance is based on your own results, so it gets more useful once you've signed in and done some practice.

See how it works
What is included in Basic?

New accounts start with a 7-day Pro trial, no card needed. Basic includes limited Quant and Verbal practice, and some practice pages cap how much you can do.

Compare Basic and Pro
What can I try without an account?

You can start a Mini or Full practice test right away, no account needed. The list of available tests can change, so check the Practice tests page for what's currently open.

Compare practice tests
Do I need a credit card to sign up?

No. New accounts start with a 7-day Pro trial, no card needed. Buying Pro is a separate step you take after signing in.

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Practice tests and scores

Formats, timing, what scores mean, and the limits of anonymous attempts.

What is the difference between a Mini and Full practice test?

A Mini practice test is a quick check: 14 Quant and Verbal questions in 2 sections, timed at 23 minutes. A Full practice test is closer to the real exam: 54 questions in 4 sections, timed at 88 minutes. Start with a Mini if you want a short diagnostic, or a Full test for the complete experience.

Compare both formats
When does the practice-test timer start?

The clock starts only when you click Begin on the orientation screen, once the test has finished loading. Browsing the test list or opening a test page doesn't start your timer.

View practice-test requirements
Will my progress be lost if I refresh or close the tab while taking a test without an account?

Yes, if you're not signed in. We can't recover a test in progress once you refresh or close the tab, so try to avoid it. Once you create an account, your progress is saved from then on, but it won't bring back an earlier attempt you took without one.

Compare practice tests
Are Exambank practice scores official GRE scores?

No. Your practice scores give you a sense of where you stand, but they're not a prediction of your actual GRE score. When you finish a practice test, you'll see your overall, Quant, and Verbal results.

Read the educational-results terms
How do I report a wrong or unclear question?

Click “Is anything wrong?” below the question to flag an incorrect solution, a missing or multiple correct answer, confusing wording, or a formatting problem, and add a note about what you found. For anything else, email content support and mention the question number.

Email content support

Study plans and billing

Plan options, prices, the Pro trial, and cancellation.

How do I choose a 4, 8, or 12-week study plan?

Pick based on how much time you have before your test date. Four weeks covers the essentials at a faster pace, eight weeks works through the full syllabus more steadily, and twelve or more weeks leaves room for extra practice and review.

Compare study-plan templates
Can I get a personalized study plan before I sign up?

Not yet. Until you sign in, we have no way to know your history, level, exam date, or available time, so we can't recommend a plan. Once you sign in, the template you choose and the practice you complete shape your daily study tasks.

See how study plans work
What does Pro add to Basic?

Pro adds detailed explanations and key formulas on questions that have them, access to the AI tutor, daily study-plan tasks tailored to your progress, full score tracking, practice organized by topic, and an error log of everything you've gotten wrong. You keep Basic either way: if Pro ever lapses, your account simply goes back to it.

Compare every Basic and Pro boundary
What does Pro cost?

Pro is $35 billed monthly, or $105 billed every six months, which works out to $17.50 a month. You'll always see the exact current price on the pricing page before you buy.

Review Pro pricing
How does the free Pro trial work?

New accounts start with a 7-day Pro trial, no card needed. Pro features stop after those seven days unless you later buy Pro.

Read the pricing expectations
How do renewal and cancellation work?

Pro renews automatically on the term you chose, monthly or every six months, unless you cancel first. You can cancel any time from account settings. Your cancellation takes effect at the end of the current paid period, and Pro stays active until then.

Read the billing terms
What happens after I cancel Pro?

Your account switches back to Basic and keeps all your data. Pro features stop working, and there's no partial refund for the remaining time in your billing period.

Read cancellation and refund terms

Account, privacy, and support

Sign-in, passwords, privacy, and how to reach support.

Where do I log in or reset my password?

Use Log in if you already have an account, or the password-reset page if you've forgotten your password. Support can't reset your password for you; the reset page is the only way to do it.

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What personal data does Exambank collect?

We collect account, usage, payment-processing, and device data, all detailed in our Privacy Policy. Payment data is handled by third-party processors, we don't store your card details ourselves, and we don't sell or rent your personal data to anyone.

Read the Privacy Policy
How do I contact Exambank support?

Email support@exambank.ai for help with anything: complaints, billing, content, or technical issues. Include the page URL and what you were trying to do so we can help faster. We don't have a fixed response-time guarantee.

Email support

Still have a question?

Email support@exambank.ai with the page URL and what you were trying to do.

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Exambank is an AI-powered learning platform built to help you prepare for the GRE efficiently.

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